- Smartphones running Android™ version 9.0+
- iPhone® models running iOS 11.0+

All invisaWear charms are sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out, but we don’t recommend wearing it in the shower or submerging it in water.

No! We did not want to burden you with yet another accessory you have to remember to charge. Our product is designed to have a long lasting battery life so you never have to worry about charging it. We guarantee one year but it can be up to two years depending on usage. The app will notify you once your battery is running low, if you enabled notifications. Replacement charms are discounted to $99 (less than $10 per month).

Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away.

There are 3 different modes you can choose from when setting up your device:

1. If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.

2. If you choose the free and optional “Send a Silent SOS to 911” feature, ADT agents will notify 911 that you need help. An ADT agent will text you to gather additional information about your emergency. Even if you’re unable to respond, an ADT agent will still notify emergency services unless you confirm you’re safe and provide your PIN. If emergency services are notified, ADT will text you with status updates. In addition, ADT will text your emergency contacts with a link with your up-to-date location.

3. If you choose the premium feature (subscription required), an ADT agent will call you to get additional information about your emergency. Even if you’re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN. With this premium feature, you also have access to a safety network of ADT security agents via phone call or chat (if you need to be discreet) - your own ‘virtual companion.’ If you’re ever feeling unsafe, they will stay connected with you until you feel safe. The premium feature also allows you to set activity timers for any activity like a date or a run. If you don’t check in when your activity ends, ADT will check on you and notify 911 and your emergency contacts if you don’t respond.

To remove an emergency contact, please go to the App Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove. Next, press the red button that says “Delete”.

The invisaWear device does work internationally. If you are outside of the United States, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.

Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that 9-1-1 features are only available in the United States. 

Absolutely! We encourage users to test the system to make sure the setup was properly completed and that they know exactly what to expect during an emergency. Using the “Test Alert” feature in our companion app allows you and your emergency contacts to safely test the emergency notification system.

After purchasing an invisaWear, you simply install the free invisaWear Companion app onto your smartphone. The companion app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency.

For all you clumsies out there, no need to worry. invisaWear is designed just for you! A rapid double button press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button.

In the very rare case that you do accidentally activate an alert, that’s okay! Simply open your companion app within 15 seconds and enter your pin to cancel the alert. If you can’t cancel the alert in time, an ADT agent will call or text you to verify if you are in need of assistance. You still have the option to cancel by answering the call/text and verifying your secure PIN to the ADT agent.

No monthly fees or subscriptions are required in order for you to be able to use your invisaWear device to notify your emergency contacts and 9-1-1 that you need help.

There is an optional premium subscription that we highly recommend. The premium features allow you to rest assured that a trained ADT agent is handling your emergency. In an emergency, an ADT agent would try to call you to verify you are indeed in danger and to gather any additional information. The agent will immediately notify 9-1-1 and text your emergency contacts with your up-to-date location. You can even chat with an ADT agent at any time and set activity tracking timers. If you’re ever feeling unsafe and want someone to stay with you on the line until you’re safe, an ADT agent can help with that too!

If you have the free Silent 9-1-1 feature enabled, we will immediately notify an ADT agent in an emergency. An ADT agent will text you updates along the way.

If you have the premium 24/7 professional monitoring feature enabled, you can rest assured that a trained ADT professional is handling your emergency. An ADT agent will try to call you to verify you are indeed in danger and to gather any additional information. Even if you cannot speak, an ADT agent will immediately notify 9-1-1 and notify your emergency contacts with your up to date location. Premium features also include the ability to set activity tracking timers to share your location with ADT and emergency contacts for a period of time. If you’re feeling unsafe and want someone to stay with you on the line until you’re safe, an ADT agent can help with that too! invisaWear premium memberships also come with free access to self defense classes once every quarter.
 

Yes! You do not need a subscription for the 9-1-1 feature to work. However, we highly recommend purchasing a premium subscription as that will allow trained ADT agents to gather more information about your emergency. Additionally, you can gain access to premium features, like the ones below:

● Chat: Text with an ADT agent even when you're unable to speak on the phone or need to be discreet.

● Activity Tracking: Bring proactive safety on your terms by inviting ADT (and emergency contacts if you choose) to track you via GPS for a set time. We’ll alert them and 911 if the timer expires and you don’t respond.

● A Safety Network of ADT Security Agents: Your own 'virtual companion' who is available 24/7 via phone or chat – and will stay on the phone until you feel safe. Now you don’t have to walk home alone or to your ride alone. With live GPS tracking, we can get you help quickly, if you need it.

● Self-Defense Classes: As a premium customer, you also get access to free virtual self defense classes hosted once a quarter.
 
 

● Premium 24/7 professional monitoring by ADT costs $19.99 / month.

● You can pre-pay and save 20% off with a 12 Month Subscription

● Cancel at any time for free!
 

1. Before you start an activity, set a timer up to four hours.
2. Invite ADT (or your emergency contacts, or both) to track you via GPS.
3. When you’re done, just stop the timer.

If you designated that you would like to notify ADT and the timer expires and we can’t confirm you’re safe, we’ll notify 9-1-1 and your emergency contacts. You also have the option to have your Emergency Contacts track you in real-time during your activity – even if they don’t have the app.

Have security by your side – virtually – for those times when things don’t feel right and you want to put someone on alert in case something goes wrong. Think of Live ADT Monitoring Agent as a virtual companion who’ll stay connected with you via phone or text until you feel safe again. With live GPS tracking, the agent can get you help quickly, if you need it.  

 You can easily edit your payment method by visiting the “Manage Subscriptions” page. This page allows you to edit your billing information, update shipping information, and manage your subscription. 

Yes! You can purchase a subscription for friends, family, or anyone you’d like. You will receive an email with a unique activation code, please forward it to the person who you purchased the gift subscription for.  

Yes, there is a silver and black keychain that works for both men and women as well as our heavy duty athletic bands. Please select silver or black keychain or the heavy duty athletic band at checkout for the unisex option. 

The invisaWear charm is made out of brass. The gold charms are plated in 14k gold and the silver invisaWears are plated in Rhodium. The backside of the invisaWear charm is plastic so that it can be easily pressed. 

Yes, but only to ensure the fastest possible response time during an emergency.

When you receive your device you will need to save two phone numbers as contacts in your cell phone. Save the following numbers in your phone as
(888)-795-3437 and (561)-621-3533
"INVISAWEAR + ADT EMERGENCY".

*PLEASE DO NOT CALL THESE NUMBERS, THESE ARE THE SPECIFIC PHONE NUMBERS THAT WILL CONTACT YOU IN AN EMERGENCY.* One number is specifically for agents to text you from and the other number is for them to call you directly.

invisaWear works with a compatible smartphone. The app is compatible with most Android devices running Android version 9.0+ and iPhones running iOS 11.0+. Tracphone and Jitterbug phones may not always with our app.

 After the app is downloaded to the user's smartphone, they create an account profile with personal, medical information and also choose a 4 digit pin. The user will need to remember this pin as it is used to cancel alerts directly with ADT. In an emergency, any medical information provided in the app will be shared with emergency personnel.

A rapid double button press on the back of the charm is required in order to initiate an emergency alert. InvisaWear uses your phone's cellular data or WIFI to send the alert. This can be helpful for situations where cell service is not available to make a phone call. Unfortunately if there is no data or WIFI available then the app will notify you that it was unable to send an alert and instruct you to call 911.

The user does need to be familiar with how to maneuver around on their smartphone and in their phone settings. They need to keep the app open and running in the background, have their smartphone within 30 feet of the charm and have either cellular data turned on or WIFI enabled in order for any alerts to go out. We also recommend testing the device once a month by placing a test alert. At this time, invisaWear does not have fall detection. If you have significant medical issues or serious cognitive impairment, a different device may be needed.

The account login for managing your subscription is different from your login for the invisaWear app. If you have not created an account already for the subscription, please choose create an account. Enter your first name, last name, email address, and enter a password. You will need to click I am not a robot and then select the appropriate pictures to the question. An email will be sent to you. Click on activate the account. Go back to the login screen, enter your email address and password. You can now click manage subscription.