FAQs – invisaWear

Is the charm waterproof or water resistant?

The invisaWear charm is sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out. We don’t recommend wearing it in the shower or submerging it in water.

Do I need to charge the battery?

No! We did not want to burden you with yet another accessory you have to remember to charge. Our product is designed to have a long lasting battery life so you never have to worry about charging it. We guarantee one year but it can be up to two years depending on usage. The app will notify you once your battery is running low, if you enabled notifications. Replacement charms are discounted to $99 (less than $10 per month).

Do I need to have my cell phone with me?

Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away.

How do my contacts get notified?

Your emergency contacts will receive a text message letting them know you initiated an emergency alert and will receive a link with your GPS location. If you have the free and optional contact 911 feature enabled, your emergency contacts will be connected via a phone call with the nearest 911 dispatcher closest to you at the time of the emergency.

How do I edit my Emergency Contacts?

To remove an emergency contact, please go to the App Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove. Next, press the red button that says “Delete”.

Does invisawear work internationally?

The invisaWear device does work internationally. If you are outside of the United States, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.

Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that contact 9-1-1 is only available in the United States. For more information regarding when this functionality will be available, please email: letschat@invisaWear.com

Does the alert go directly to 911?

If you have the optional and free contact 9-1-1 feature enabled, when you double press your invisaWear, it will send an automated phone call to your emergency contacts prompting them to press 1 to connect via voice with 911 dispatchers near your location. The 911 dispatcher will be able to view your location on their screen.

Can I test the emergency alert system?

Absolutely! We encourage users to test the system to make sure the setup was properly completed and that they know exactly what to expect during an emergency. Using the “Test Alert” feature in our companion app allows you and your emergency contacts to safely test the emergency notification system.

How do I select who gets notified in an emergency?

After purchasing an invisaWear, you simply install the free invisaWear Companion app onto your smartphone. The companion app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency.

What happens if I accidentally press the button?

For all you clumsies out there, no need to worry. invisaWear is designed just for you! A rapid double button press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button.
In the very rare case that you do accidentally activate an alert, that’s okay! Simply open your companion app within 30 seconds to notify your contacts & the police that you’ve canceled the alert. A 911 dispatcher may need your verbal confirmation that you don’t actually need help.

Are there any subscriptions or additional fees?

Nope. No monthly payments are necessary. We want to make sure you always can get help without breaking the bank. Please note that message and data rates may apply.
Please also be aware that your invisaWear component has a battery designed to last one year and after the year is over, your invisaWear component will need to be replaced. Replacement components are offered at a discount ($99).

Is there a version for Men?

Yes, there is a silver and black keychain that works for both men and women. Please select silver or black keychain at checkout for the unisex option.

What smartphones are compatible with invisaWear?

- Smartphones running Android™ version 6.0+
- iPhone® models running iOS 9.0+

What material is the invisaWear charm made of?

The invisaWear charm is made out of brass. The gold charms are plated in 14k gold and the silver invisaWears are plated in Rhodium. The backside of the invisaWear charm is plastic so that it can be easily pressed.

Does invisaWear Always use my location?

Yes, but only to ensure the fastest possible response time during an emergency.

What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim.

How do my contacts get notified?

Your emergency contacts will receive a text message letting them know you initiated an emergency alert and they will also receive a link with your GPS location. If you have the free and optional contact 911 feature enabled, your emergency contacts will be connected via a phone call with the nearest 911 dispatcher closest to you at the time of the emergency.

Does the alert go directly to 911?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

Can I change my contacts at anytime?

Yes of course! Anytime you’d like to switch your emergency contacts, simply open the companion app to update your list.

Do I need to have my cell phone with me?

Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away.

Do I need to charge the battery?

What happens if I accidentally press the button?

Are there any subscriptions or additional fees?

Nope. No monthly payments are necessary. We want to make sure you always can get help without breaking the bank. Please note that message and data rates may apply.
Please be aware that your invisaWear component has a battery designed to last one year and after the year is over, your invisaWear component will need to be replaced. Replacement components are offered at a discount!

IS THE INVISAWEAR CHARM WATERPROOF?

The invisaWear charm is water resistant, so it’s perfectly fine in the rain! However we don’t recommend taking it in the shower or submerging it in water.

does invisawear work internationally?

The invisaWear device does work internationally! If you are outside of the United States, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.

Please note that your phone must be connected to cellular data or WiFi in order for the invisaWear to send out alerts and that contact 9-1-1 is only available in the United States. For more information regarding when this functionality will be available, please email: letschat@invisaWear.com

Is there a version for Men?

Yes, there is a silver keychain that works for both men and women. Please select silver keychain at checkout for the unisex option.

WHAT SMARTPHONES ARE COMPATIBLE WITH INVISAWEAR?

- Smartphones running Android™ version 6.0+
- iPhone® models running iOS 9.0+

WHAT MATERIAL IS THE INVISAWEAR CHARM MADE OF?

does invisaWear always use my location?

Yes, but only to ensure the fastest possible response time during an emergency.

What is route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim.

HOW IT WORKS

Shared Location

Send your location to your loved ones and 9-1-1 even if you don’t know where you are or can’t speak.

Emergency Alert

A text message notifies up to 5 pre-selected emergency contacts that you're requesting help.

CONTACT 911 FEATURE

Enable the free and optional contact 911 feature to connect your emergency contacts with police close to your location.

Personal Profile

Share personal information like your photo with dispatchers to aid in responding to your emergency.

Shared Location

Send your location to your loved ones and 9-1-1 even if you don’t know where you are or can’t speak.

Emergency Alert

A text message notifies up to 5 pre-selected emergency contacts that you're requesting help.

CONTACT 911 FEATURE

Enable the free and optional contact 911 feature to connect your emergency contacts with police close to your location.

Personal Profile

Share personal information like your photo with dispatchers to aid in responding to your emergency.

A DISCREET WAY TO SEND AN SOS

JEWELRY MEETS TECHNOLOGY

HOW IT WORKS

HOW IT WORKS

Shared Location

Emergency Alert

CONTACT 911 FEATURE

Personal Profile

Shared Location

Emergency Alert

CONTACT 911 FEATURE

Personal Profile

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